Main Purpose of Job

To provide operational and administrative support for the effective running of the Austell Operating System (AOS). The role ensures efficient execution of day-to-day system-related tasks, offers troubleshooting assistance to users, manages system-related data, and ensures the accuracy and integrity of system information for reporting and operational efficiency.

 

Key Performance Areas (Core, essential responsibilities – outputs of the position)

 

1. System Administration & Support

o Assist with routine updates and data entry within the Austell Operating System.

 

2. Documentation & Record Management

o Maintain user queries and resolutions.

o Ensure that system procedures, user guides, and FAQs are consistently updated for ease of use and training.

 

3. User Support & Training

o Assist with onboarding new users and provide basic training on system navigation and functionality.

 

4. Compliance & System Security

o Ensure structure and process alignment across all departments

 

5. Support the rollout and structure of the Operating System

o Maintain system templates, trackers, reports and dashboards

o Organize and coordinate structured meetings and follow-ups

o Help teams stay compliant with the Austell Operating System expectations.

o Troubleshoot, improve, and drive consistency in how work is tracked and executed.

 

Minimum Requirements

EDUCATION

· Related Tertiary qualification

 

EXPERIENCE.

· Graduates

SKILLS/PHYSICAL COMPETENCIES

· System Thinkers – Obsessed with structure, detail, process improvement, and keeping things moving

· Quick Learners & Problem Solvers – Comfortable with digital tools, unafraid to figure things out, and always two steps ahead

· Basic understanding of database or system operations.

· Proficiency in Microsoft Office Suite (especially Excel and Outlook).

 

BEHAVIOURAL QUALITIES

· Strong attention to detail and accuracy.

· High level of accountability and reliability.

· Excellent communication skills (both verbal and written).

· Strong organizational and time-management skills.

· Ability to multitask and prioritize in a dynamic, fast-paced environment.

· Team-oriented with a service-driven mindset.

· Willingness to learn and adapt to new systems and processes.

· Passion for structure, organization, and process

 

 

Collaboration: Refers to formal and informal relationships.

· Collaboration with all departments and employees within the Company

 

General working conditions (e.g. shift work, drivers’ license, specific tools, special clothing, environmental requirements, etc.)

· High-energy, fast-paced environment where performance and results drive everything we do

· Occasional work over weekends may be required