Title: Account Manager

 

Main Responsibilities:

• Assist client interactions and account maintenance.
• Develop a deep understanding of client needs and objectives to provide tailored solutions.
• Coordinate with internal teams to ensure timely delivery of services and products.
• Prepare reports and presentations for client meetings demonstrating the value of our offerings.
• Act as a liaison between clients and internal teams, facilitating smooth communication and problem resolution.
• Monitor client satisfaction and address any concerns or issues promptly.

Required Capabilities:

• Self-managed and results orientated.
• Customer relation skills

• Strong communication skills, both verbal and written.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Excellent interpersonal skills with a customer-focused approach.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint

Required Experience:

• Customer-Facing Experience: Experience working in a customer-facing role.
• Communication and Interpersonal Skills: Experience in roles that require strong communication and interpersonal skills.
• Problem-Solving Abilities: Experience in roles that involve problem-solving, critical thinking, and decision-making can be advantageous.
• Teamwork and Collaboration: Experience working collaboratively in team settings, such as group projects, volunteer initiatives.
• Experience in IT and Communications environment
• Military Background

Qualifications and Education:

Minimum:

• Matric

Preferable:

• Technical Background in IT and Communications solutions
• Basic financial training, understanding finances.
• Basic proficiency in Microsoft Office Suite (e.g., Excel, PowerPoint, Word).