Job description:

Delivering a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner as establishment standard requires. Maintaining equipment and sample inventory of products. Acknowledging and responding to relevant customer queries, needs and expectations.

roles and responsibilities:

• Deliver a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner
• Maintain equipment and sample inventory of products as instructed by manager
• Acknowledging and responding to relevant costumer queries, needs and expectations
• Posses excellent communication skills and be able to learn the service and product knowledge necessary to effectively provide wellness solutions to meet the needs of our guests
• Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service
• Provide consistent professional treatments and in accordance with spa protocols and accepted certification practices
• Upon signing have one year to complete the course of TheraVine Expert as the standard of estate requires all therapists that work at this 5* property to be experts in the core product used at the facility.
• Effectively inform and educate our guests about specific wellness concerns
• Be flexible with your schedule, supporting the needs of the spa
• Properly care for equipment and use proper amounts of product to assist with cost controls
• Have complete knowledge and understanding of all services and products offered
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
• Preform prep work, properly clean and restock room as required
• Communicate to manager any and all occurrences involving staff or guests in the spa that require attention
• Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available
• Handle guests’ questions and concerns professionally and courteously
• Provide accurate, appropriate and immediate responses to all requests by guests
• Possess the ability to work without direct supervision
• Maintain a positive attitude and contribute toward a quality work environment
• Regularly attend, participate in and support training and staff meetings for the spa
• Assist in all areas of spa operations as requested by manager

Qualifications and Education Requirements

Matric certificate

National Diploma in Health and Skincare

ITEC Diploma

SAASP Diploma

Proven work experience as a spa therapist

Experience in sales will be considered an asset

Excellent knowledge of English and Afrikaans language

Communication and customer service skills

Preferred Skills

Excellent communication and listening skills

Basic computer knowledge

Must be a team player